Trezor.suite FAQ – Answers to Common Questions

Find answers to frequently asked questions about Trezor.suite, from getting started to troubleshooting common issues.

General Questions About Trezor.suite

What is Trezor.suite?

Trezor.suite is an official desktop and web-based application that connects to your Trezor hardware wallet, enabling you to securely manage and transact with cryptocurrencies while keeping your private keys offline.

Is Trezor.suite free?

Yes, Trezor.suite is completely free to download and use. There are no subscription fees or hidden charges.

What operating systems does Trezor.suite support?

Trezor.suite is available for Windows, macOS, and Linux. A web version is also available at the official Trezor website.

Security & Setup Questions

How do I recover my wallet in Trezor.suite?

You can recover your wallet using your 24-word recovery seed. During Trezor.suite setup, select the recovery option and enter your seed words in the correct order.

What should I do if I lose access to Trezor.suite?

As long as you have your recovery seed backed up, you can recover your wallet on any Trezor device using Trezor.suite. Never share your recovery seed with anyone.

Is my recovery phrase stored in Trezor.suite?

No. Your recovery phrase is only stored on your physical Trezor device. Trezor.suite never has access to or stores your recovery seed.

How often should I update Trezor.suite?

Regularly check for updates to Trezor.suite. Updates often include security patches and new features. Enable automatic updates if available.

Cryptocurrency & Transaction Questions

How many cryptocurrencies does Trezor.suite support?

Trezor.suite supports hundreds of cryptocurrencies and tokens across multiple blockchain networks, including Bitcoin, Ethereum, and many others.

Can I add custom tokens to Trezor.suite?

Yes. You can add custom ERC-20 tokens and other blockchain-specific tokens by providing the contract address in Trezor.suite.

Why is my transaction pending in Trezor.suite?

Transactions may be pending due to network congestion. Check the blockchain explorer using your transaction ID. Trezor.suite shows estimated confirmation times.

Can I adjust transaction fees in Trezor.suite?

Yes. Trezor.suite allows you to set custom transaction fees. You can choose between standard, fast, or custom fee options.

Troubleshooting Common Issues

Trezor.suite won't connect to my device

  1. Ensure your Trezor device is properly connected via USB
  2. Try a different USB port
  3. Restart Trezor.suite
  4. Update your device firmware through Trezor.suite
  5. Reinstall Trezor.suite if the issue persists

I forgot my PIN for Trezor.suite

You can reset your PIN by entering an incorrect PIN multiple times, then recover your wallet using your recovery seed.

Trezor.suite shows an offline wallet

Check your internet connection and ensure your Trezor device is connected. Restart Trezor.suite to resync with the blockchain.

How do I export my transaction history from Trezor.suite?

Trezor.suite stores all transaction history in your account. You can view and manually export transaction details through the transaction list.